Robin Hood Watersports Returns Policy

Return Address

Returns

Robin Hood Watersports

152 Leeds Road

Heckmondwike

WF16 9BJ

Postal Returns Procedure

If posting your return please email sales@roho.co.uk for approval, as well as any advice required prior to sending.  You would then simply ship the unwanted goods to our 152 Leeds Road address, including a copy of your original receipt and information on the required course of action.

Purchases from store

If you bought goods from our Heckmondwike based store you may, at our discretion, be able to return items within 30 days for a full refund, as long as they have not been used and still have the original labels attached. Please bring the items back to the shop, together with your receipt. Any refund can only be made using the same method as the original transaction.

Your right to cancel your order

If your purchase was as a consumer online or by phone, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) you may cancel all or part of your order, without reason, within 14 days of delivery. The regulations do not apply to any custom-made items or personalised goods. Under the CCR regulations, you must notify us in writing within 14 days of delivery that you wish to cancel all or part of your order and then return the items within a further 14 days. You must take reasonable care of the goods until returned and they must be returned unused, with original labels still attached and any component parts must remain unopened. Please complete our returns form and send it with the items to the address shown on that form.

Please be aware that, unless you are returning products because they are not as described, you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned are sent via insured, trackable delivery for your protection. We will not be responsible for any loss or damage to them in transit.

Refunds can only be made using the same method as the original transaction. If you bought your item using a gift voucher, you will be issued with another gift voucher. Please note that refunds to credit cards can often take 2 – 3 days to appear on your credit card account.  This is not intended to be a full statement of all rights under the CCR.  Full details of your rights under the CCR are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Damaged or incorrectly supplied goods

On receipt, you should check all items against your order. If any items are damaged on delivery or incorrectly supplied, please contact us as soon as possible by phone or email and we will endeavour to rectify the problem as soon as possible. In the case of damage, it is critical that the courier be made aware at the time of receipt and please sign damaged.  Any breakage subsequently discovered will not be applicable for claim because the goods have been signed for in good condition, thereby nullifying our insurance cover.

Exchanges

If you wish to exchange your purchase for a different size/colour you must notify us within 14 days by email or telephone of your intention to do this and have a further 14 days to return the goods. The item/items must be unused, undamaged and with original labels still attached. Please note that you are responsible for any return postage. We will not be responsible for any loss or damage in transit.

We reserve the right to request an additional payment to cover the costs of sending the replacement items. Payment for this must be provided before we send out the replacement item.  In the case of warranty returns this charge will be waived.  Of course, this charge does not apply if you collect the replacement goods from our store.   If we are unable to supply the replacement items we will get in touch via phone or email.

As always, we are here to help and should you require additional help or information please get in touch via phone on 01924 444888 or using our contact page here.