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About Us This web site is owned and operated by Robin Hood Watersports who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Robin Hood Watersports, 152 Leeds Road, Heckmondwike, West Yorkshire, WF16 9BJ, UK.
Phone: 01924 444888
Fax: 01924 474529
Email: sales@roho.co.uk
Please note, our online catalogue is exactly that - a catalogue of products. We do not stock every variation of every item, all the time. If you want to be sure that the product you require is currently in stock, please call us.
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note, our online catalogue is exactly that - a catalogue of products. We do not stock every variation of every item, all the time. If you want to be sure that the product you require is currently in stock, please call us. |
Shipping And Handling All prices exclude delivery. We endeavour to ensure our delivery service is as cheap and efficient as possible. We aim for delivery within 3-5 working days via the most approriate method.
Typical Delivery Charges - Mainland UK (by size and value):
Small items - £4.95 Royal Mail
Large items - £7.50 Courier
X Large items - £15.00 Courier
Windsurf boards/Boats - £25.00 Courier
Please call us for a delivery quote.
Please note that returns are the customers responsibility and are at the customers cost. |
Delivery Schedule All prices exclude delivery. We endeavour to ensure our delivery service is as cheap and efficient as possible. We aim for delivery within 3-5 working days via the most approriate method.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. Your credit card will not be debited until the item has been dispatched. If we can not back order your goods, we will let you know. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is already included. All other orders are VAT free. |
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. We are committed to protecting your privacy. Shopping is safe with RoHo because all details are sent using encrypted software. This means that the credit card details sent are coded in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your credit card details. The credit card details are encrypted on your PC through the "encryption" page and they are only decrypted after they reach our computer.
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Guarantee We aim to give our customers complete satisfaction so that you will continue to buy from us, again and again!
If you are not happy with the service you have received, please contact us on Tel: 01924 444888, Fax: 01924 474529, or Email: sales@roho.co.uk, and we will endeavour to correct it for you. |
Reaching Us If you wish to contact us regarding your order, please do so at mail-order@roho.co.uk quoting your name and postcode.
If you need to contact us for anything else, please email us on sales@roho.co.uk, alternatively, you can call on 01924 444888 (International +44 01924 444888) or fax us on 01924 474529 or write to us at Robin Hood Watersports, 152 Leeds Road, Heckmondwike, West Yorkshire, WF16 9BJ, UK. |
Privacy Policy Robin Hood Watersports do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding delivery charges.
Any goods returned should be in saleable condition.
Any shortages or damage must be reported within 24 hours of delivery.
Faulty items may be repaired or replaced within the warranty period subject to manufacturer's recommendations.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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